Terms and Conditions

TERMS & CONDITIONS FOR DOMESTIC TOUR

All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to SnapTours

BOOKING :

On confirmation of booking your contract is with Snaptours. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end. Failure to complete deposit amount by due date mentioned on your quote makes any contract null and void.

PAYMENT :

For the services contracted, a minimum deposit of 30% of the total cost is to be paid by you to Snaptours. This deposit is required to hold the booking on confirmed basis.

BALANCE PAYMENT :

Balance payment is to be made 15 days prior from the first date of your domestic tour package. The first date is interpreted as the date on which the first service from your tour package is provided to you, including any of the following: flight, hotel stay, taxi, sightseeing or entry tickets to a show or attraction.

Any booking made within 15 days before the first date of your domestic tour package would be considered as a last minute booking and 100% payment for the same is required to confirm your booking.

Exceptions to above: In case of non-refundable domestic tour packages or tour packages in which certain services are non-refundable from time of booking, 100% full and final payment will be required at the time of booking, even if the first date of the tour package is beyond 15 days.

MODE OF PAYMENT :

Payments are accepted in below modes,

  1. UPI payment made to our UPI ID: shoravkasera@okhdfcbank
  2. NEFT/ RTGS to our one and only bank account mentioned below
  3. Cash, for amounts below ₹ 50,000 only, to be delivered to our office with prior appointment
  4. Credit Card with transaction charges of 2-4% additional to me made to us through our payment partner – Razorpay, via secure link only.
  5. Payments made to individual bank accounts; other UPI IDs are not acceptable and constitute a breach of contract from the customer’s side.
Account Details
Account NameAccount no.Bank NameBranch AddressIFSC CodeSWIFT Code
SnapTours502 0003 014 8154HDFC BANKMiller’s Road, BengaluruHDFC0001208HDFCINBBBNG
Note for International Customers:
  • In case of payment through credit/ debit cards issued outside India, a transaction charge of 5% additional would be levied over and above the total amount.
  • Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
PAYMENT OF PROCEDURE :

All payments are to be made in name of SnapTours.

POLICY REGARDING CANCELLATION / REFUNDS:

In case of cancellation of Domestic tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :

  • 30 days & prior to arrival – 10% of the tour/service cost.
  • 29 days to 15 days prior to arrival – 25% of the tour/service cost.
  • 14 days or less prior to arrival or no show – 100% of the tour/service cost i.e. NO REFUND.
Exceptions to above cancellation policy-
  1. Irrespective of above mentioned cancellations slabs – incase of non-refundable bookings, 100% cancellation charges, i.e. NO REFUNDS, are allowed from the date of booking onwards.
  2. In case you cancel the trip due to health, personal emergency, family emergency or other unforeseen reasons, within 14 days of tour or after commencing your tour, the refund would be restricted to the limited amount that we may recover from hotels, taxis, tour operators, airlines, other service providers. This amount would depend solely on the service providers discretion.
  3. Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
  • High Peak Season bookings (from 20th Dec to 15th Jan of any calendar year).
  • Festival Period Bookings (Festivals like – Diwali, Dusheera, Holi, Pushkar mela, Durga Puja, etc).
  • Special Long Weekends Holiday Bookings like 15 Aug weekend, 26 Jan weekend, 14 Feb weekend, 2 Oct weekend.
REFUND :

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks as we have to first recover the refund amount from our service providers.

ARRIVAL AND DEPARTURE POLICY:

Standard Check-In Time: 15:00 Hours/ 03:00 PM

Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Standard Check-Out Timings: 11:00 Hours/ 11:00 AM

Late check-outs are available on request and subject to availability at your hotel

TERMS & CONDITIONS FOR INTERNATIONAL TOUR (i.e. OUTSIDE INDIA)

All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to SnapTours

BOOKING :

On confirmation of booking your contract is with Snaptours. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end. Failure to complete deposit amount by due date mentioned on your quote makes any contract null and void.

PAYMENT :

For the services contracted, a minimum deposit of 30% of the total cost is to be paid by you to Snaptours. This deposit is required to hold the booking on confirmed basis.

BALANCE PAYMENT :

Balance payment is to be made 20 days prior from the first date of your domestic tour package. The first date is interpreted as the date on which the first service from your tour package is provided to you, including any of the following: flight, hotel stay, taxi, sightseeing or entry tickets to a show or attraction. Note: Visas are usually applied much earlier than tour start date and the date of visa application is not considered as the first date of tour service

Any booking made within 20 days before the first date of your domestic tour package would be considered as a last minute booking and 100% payment for the same is required to confirm your booking.

Exceptions to above: In case of non-refundable domestic tour packages or tour packages in which certain services are non-refundable from time of booking, 100% full and final payment will be required at the time of booking, even if the first date of the tour package is beyond 20 days.

MODE OF PAYMENT :

Payments are accepted in below modes,

  1. UPI payment made to our UPI ID: shoravkasera@okhdfcbank
  2. NEFT/ RTGS to our one and only bank account mentioned below
  3. Credit Card with transaction charges of 2-4% additional to me made to us through our payment partner – Razorpay, via secure link only.
  4. Cash payment is not acceptable for International Tour Bookings
  5. Payments made to individual bank accounts; other UPI IDs are not acceptable and constitute a breach of contract from the customer’s side.
Account Details
Account NameAccount no.Bank NameBranch AddressIFSC CodeSWIFT Code
SnapTours502 0003 014 8154HDFC BANKMiller’s Road, BengaluruHDFC0001208HDFCINBBBNG
Note for International Customers:
  • In case of payment through credit/ debit cards issued outside India, a transaction charge of 5% additional would be levied over and above the total amount.
  • Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
PAYMENT OF PROCEDURE :

All payments are to be made in name of SnapTours.

POLICY REGARDING CANCELLATION / REFUNDS:

In case of cancellation of International tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :

  • 30 days & prior to arrival – 15% of the tour/service cost.
  • 29 days to 20 days prior to arrival – 25% of the tour/service cost.
  • 19 days or less prior to arrival or no show – 100% of the tour/service cost i.e. NO REFUND.
Exceptions to above cancellation policy-
  1. Irrespective of above mentioned cancellations slabs – incase of non-refundable bookings, 100% cancellation charges, i.e. NO REFUNDS, are allowed from the date of booking onwards.
  2. In case you cancel the trip due to health, personal emergency, family emergency or other unforeseen reasons, within 19 days of tour or after commencing your tour, the refund would be restricted to the limited amount that we may recover from hotels, taxis, tour operators, airlines, other service providers. This amount would depend solely on the service providers discretion.
  3. Please note that if booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.
  • High Peak Season bookings (from 20th Dec to 15th Jan of any calendar year).
  • Festival Period Bookings (Festival date differ from country to country, please check with us for relevant date, it will also be intimation to you at the time of quotation).
  • In regard to refund of unused / unutilized services for International Tour Packages – No refunds are possible from our side. We will help you get in touch with the service providers so that you may present your case directly to them. In case they agree for any amount of refund, the same will be paid to your bank account after 2-3 working days from date of receipt of the said amount in our bank account. In case we do not receive the refund in our bank account, we are not liable to refund any amount to you.
ARRIVAL AND DEPARTURE POLICY:

Standard Check-In Time: 15:00 Hours/ 03:00 PM

Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Standard Check-Out Timings: 11:00 Hours/ 11:00 AM

Late check-outs are available on request and subject to availability at your hotel

TERMS & CONDITIONS FOR FIGHT BOOKING

All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to SnapTours

BOOKING :

Flight bookings are done on ad-hoc basis. Full payment is expected on date of flight booking and no credit period is given for the same. Failure to complete payment by end of business day may result in your flight being cancelled and you will be liable to pay the cancellation charges to SnapTours.

PAYMENT :

For flight bookings, Full and Final Payment is required on same day when you book the flight with us.

MODE OF PAYMENT :

Payments are accepted in below modes,

  1. UPI payment made to our UPI ID: shoravkasera@okhdfcbank
  2. NEFT/ RTGS to our one and only bank account mentioned below
  3. Credit Card with transaction charges of 2-4% additional to me made to us through our payment partner – Razorpay, via secure link only.
  4. Cash, for amounts below ₹ 50,000 only, to be delivered to our office with prior appointment
  5. Payments made to individual bank accounts; other UPI IDs are not acceptable and constitute a breach of contract from the customer’s side.
Account Details
Account NameAccount no.Bank NameBranch AddressIFSC CodeSWIFT Code
SnapTours502 0003 014 8154HDFC BANKMiller’s Road, BengaluruHDFC0001208HDFCINBBBNG
Note for International Customers:
  • In case of payment through credit/ debit cards issued outside India, a transaction charge of 5% additional would be levied over and above the total amount.
  • Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
PAYMENT OF PROCEDURE :

All payments are to be made in name of SnapTours.

POLICY REGARDING CANCELLATION / REFUNDS:

In case of cancellation of Flight Bookings, the airline cancellation charges + a service charge ₹ 500 + GST will be deducted from and the rest refunded back to you.

NOTE:

  • It is your duty to educate yourself on the Airline Cancellation Charges applicable for your tickets. The same will be intimated to you by us at time of booking, but failure of communication of the same from SnapTours does not result in a breach of contract. You may request for this information from us at any time during the booking process
  • In case of no-show, special circumstances, any other reason of cancellation, the airlines is the final authority on all decisions regarding cancellation charges and refund. The customer is free to pursue legal recourse against the airlines and we will assist with any documentary proof required from us without prejudice.
Exceptions to above cancellation policy-
  1. Charter Flights are always fully non-refundable once booked, i.e. NO REFUNDS, are allowed from the date of booking onwards.
  2. Cancellation by Airlines OR Failure to operate flight – in these cases, the airlines offers alternative flights or full refund, should you elect for full refund, we will refund the full amount received from the airlines to you after deducting ₹ 500 + GST as our service charge.
  3. Delays – in case of delays, airlines may offer compensation to you the passenger. These claims of compensation are directly settled between the airlines and you the passenger. We can not assist you in claims of compensation as per the rules of the airlines. Such compensation is given directly from Airlines to the passengers in your nominated bank account and never to Snaptours or any other agent.
CHECK-IN TIMES:

Standard Check-In Time:

2 hours prior to departure for domestic flight within India

3 hours prior to departure for international flight departing from India to outside India

Failure to report at airport check-in counter by the above mentioned time may result in the passenger being declared a ‘no-show’ by the airlines. No-refunds are allowed by Airlines in ‘no-show’ cases.